Overview

Working within the GNB Motive Power Industrial Battery Division, the Field Service Technician is responsible for the repair and preventative maintenance of batteries and chargers in a timely and efficient manner at the customer’s site.

Responsibilities

Customer and On-Site Interaction:

• Conduct repairs, preventative maintenance, and audit work according to company policies and procedures

• Represent GNB in a neat and professional manner in accordance with GNB/Exide standards

• Convey all information to the proper contact at the customer’s location to ensure customer satisfaction

• Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing GNB/Exide

• Actively promote point-of-sale items and allied products and services

• Prepare core/scrap batteries at customer site for shipment as necessary

• Recognize and recommend safety and OSHA/EPA issues

Paperwork:

• Ensure work order, Warranty/PIR forms, and inventory control forms are filled out properly and submitted in a timely manner (within 24 hours)

• Complete time sheets and call logs on a daily basis and submit weekly

• Work closely with the Director and Service Coordinators to arrange service schedule, to convey issues, and submit all paperwork

Qualifications

• Acquire through training, an in depth knowledge of batteries and chargers to be able to diagnose maintain, and repair batteries and chargers

• Ability to operate forklift truck, reach truck, and walkie pallet truck on a regular basis

• Operate company vehicles in a safe, courteous manner, in all traffic

• Keep the service vehicle in good working order and stocked correctly, maintained to manufacturer’s specifications

• Be familiar with Transportation of Dangerous Goods (TDG), take company provides course, and maintain certificate

Additional Responsibilities:

• Handle customer issues and ensure timely and effective resolutions

• Escalate issues as needed to appropriate manager(s)

• Proper use of company funds and assets in the execution of the job

• Help out where needed (Shop) or as directed by Management

• Work closely with and assist other GNB Technicians and GNB Sales staff

• Participate in customer and internal meetings and training as needed

• Occasional Overnight travel may be required

• Additional responsibilities as required

Required Skills:

• Minimum High school diploma or equivalent

• Possess Commercial Drivers License with clean drivers abstract

• Ability to regularly lift a minimum 50 lbs. and use lifting equipment for up to 150 lbs. on a regular basis

• Excellent working knowledge of the MS Office Software, especially Outlook/E-mail, and Excel

About Exide

Exide Technologies (www.exide.com) is a global provider of stored electrical-energy solutions for the transportation and industrial markets. Exide’s 130 years of technology innovation combined with operations in more than 80 countries enables the company to deliver compelling solutions for the world’s current and future power needs. Exide produces and recycles a broad range of products, serving the Transportation, Industrial Network Power and Motive Power market segments with battery and energy storage systems and specialty applications for a broad range of industries including: agricultural, automotive, electric, light and heavy-duty truck, marine, materials handling, military, mining, powersport, railroad, security, telecommunications, utility and uninterruptible power supply (UPS), among others. Exide is Powering the World Forward - history and scale combined with a start-up mentality make Exide the right choice for customers who want more than simply a battery supplier.

Disclaimer

Exide Technologies is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Requisition ID 2018-1572

Category Field Service